2020 may be in the rear-view mirror, but the COVID-19 pandemic is still in full force across the globe. Many countries are still facing restrictions, especially when it comes to restaurants and bars. Others have started to re-open, but there are still safety risks to consider, including post-lockdown burnout for employees who are having a tough time getting back to normal.
Across the board, from managerial to operational levels, the hospitality industry is having to heal, adapt and refocus energies on the return to business.
Typsy has long held hospitality industry support as a key priority, particularly through the COVID period and beyond. Now, the world’s fastest-growing online hospitality training platform, has chosen Blackbird for ultra-efficient, remote cloud-native video editing of its world-class virtual training and development programs.
“We’ve seen an exponential increase in demand for online hospitality training over the past few months. As a result, we were in need of a service that not only provided top-quality production but could ensure we kept up with demand for new, industry standard course content.”
Jonathan Plowright, CEO, Typsy
The Australian headquartered educational technology company is a market leader in the production of e-learning content for the global hospitality industry. Led by industry experts, its courses are designed for multi-national hotel and restaurant chains, learning institutions, small businesses, and individuals to upskill for exceptional careers in hospitality.
Counting Swiss-Belhotel International, Hyatt Hotels, Aria and Solotel among the world’s largest hotel and restaurant chains in its user community, Typsy empowers its members with access to insider tips and knowledge to serve the world better and make every hospitality moment exceptional.
Globally distributed production
Typsy’s globally distributed production team remotely access and use the Blackbird toolset to edit and enrich online classes. The crafted content is published alongside Typsy’s existing library of learning materials for immediate availability to their global community. The deployment is another of Blackbird’s installed base running on Microsoft Azure public cloud infrastructure.
Typsy also works with federal and state governments and hospitality associations to provide large-scale industry support. The current Typsy video library consists of over 800 lessons on a variety of topics, ranging from compliance to food and beverage to marketing.
Recently, its library has expanded to include Coronavirus-specific content, providing practical information for business owners and employees on how to continue to operate well under Coronavirus restrictions and concerns, including COVID-19 Responsibility and Service Tips.
Learning methods have evolved and today digital access to knowledge is crucial. Of the multi-year collaboration with Blackbird, Plowright said,
“We’re excited to be working with Blackbird, where speed and access to media are critical in reducing post-production times and removing technical overheads and file movements. The platform enables Typsy editors, from Australia to Belgium, to access the new content, create new courses and publish them to our platform in a timely manner.”
Blackbird is best-of-breed
Jon Hanford - Group CTO, Deltatre